Customer Success Manager

Please note: This position requires German proficiency at a C1 level.

What responsibilities does the role have?

– You are responsible for maintaining and expanding existing as well as building up new customer relations and ensure their long-term success and satisfaction with our B2B SaaS Solution.
– You are the first point of contact for our customers, regularly checking in to address their needs, and offer proactive support.
– You ensure the smooth onboarding of new customers and maintain high satisfaction levels, positioning yourself as their trusted advisor.
– You identify expansion potential for up- and cross-selling within the existing accounts and align closely with the sales team for the next steps.
– You are a key member of our Product Circle and actively enhance our solution by generating customer feedback and insights.
– You are responsible for managing first and second-level technical support, using your expertise in customer success.
– As the first customer success manager at repath, you’re interested in setting up the necessary structures to work customer-, product-, and growths centric with a practical and agile approach.

What are we looking for?

– You possess a minimum of 2+ years of proven experience as a Customer Success Manager or similar client-facing roles in start-ups in the B2B SaaS industry.
– You have experience in start-up settings, especially in building customer success frameworks.
– Your communication and customer focus are top-notch, helping you understand and meet customer needs.
– You have project management skills, capable of handling multiple tasks and leading complex initiatives to successful completion.
– Fluency in English and German is a must.
– You enjoy growth businesses with unpredictable environments and are comfortable with change.
– You are honest and challenge us with your open feedback to constantly develop further.
– You are eager to contribute to climate adaptation and want to make a positive impact.

What do we offer?

– Become part of something bigger! Our Vision 2030 repath is the leading SaaS platform for climate adaptation. We have achieved a major impact on sustainable growth and a more livable world.
– Let´s talk about money: Depending on working experience and qualifications we are offering a salary range of € 45-55k gross per year for 35 hours.
– Have and be a real part of repath – Virtual Stock Option Program– we are searching for entrepreneurs. We do this together, so we share the successes. Take part in our upside potential.
– Further Benefits? Yes – 500€ of HO Set-Up, yearly Bahncard 2 class & 1000€ development budget.
Do what you love and are best at, while creating real-world impact within a collaborative, cross-functional, new work environment with flexible work(ing hours).
– We are ever evolving and so are you. Making sure that we grow together and find everyone’s perfect spot at the table is our goal and offer for your personal and professional development.

Who are we?
We are a young and innovative Climate Tech Start-Up based in Hamburg, Germany building the world’s first climate adaptation management platform by translating insights from climate science and know-how from climate adaptation into climate risk and adaptation recommendations.
We are looking for motivated, purpose and impact-driven individuals that contribute to our growth!

What responsibilities does the role have?
. You support the People, Culture and Organizational Development at repath
. You support in creating and performing repath´s internal events and formats such as regular Townhall, Lunch&Learn´s, Feedback and Team Events as well as new innovative formats
. You support in setting up sales & HR systematics, processes, and software
. You support in the recruiting process; from job description through screening and interview, contract preparation and onboarding
. You develop and implement a creative, intuitive onboarding journey for repath´s new employees
. You support the organizational & New Work development of repath in all areas
. You are constantly looking for improvement and growth potential of repath
. You support in all the various tasks a start-up must deal with and become an entrepreneur yourself

What are we looking for?
. You are a university student in HR, VWL, BWL or related studies
. You are very structured and detailed and experienced working in Miro or Mural
. You have a very good command of written and spoken German and English
. You are a multitasker & problem solver with a strong analytic mind and a hands-on builder mentality
. You are driven about the ClimateTech Industry; specifically, about climate risks and adaptation to climate change and want to make a positive impact on our planet
. You are enthusiastic to be part of building up a purpose driven new work organization
. You are self-motivated with a strong sense of ownership, structured, a fast learner
. You enjoy growth businesses with unpredictable environments and are comfortable with change
. You are honest and challenge us with your open feedback to constantly develop us further
. You are a mature, reflected individual that is thriving for professional and personal growth

What do we offer?
. Let´s talk about money: we are paying 13€ per hour which leads to 1 130€ gross salary per months.
. Entry opportunity: we are growing fast –  you have great entry opportunities (incl. stock options) for the start of your professional career in an impactful start-up
. Become part of something bigger! Our Vision 2030 – repath is the leading SaaS platform for the necessary change of climate adaptation. We have achieved a major impact on sustainable growth and a more livable world with our purpose being our compass.
. Have and be a real part of repath – Virtual Stock Option Program– we are searching for entrepreneurs. We do this together, so we share the successes. Take part in our upside potential.
. Do what you love and are best at, while creating real world impact within a collaborative, cross-functional, new work environment with flexible, self-responsible work(ing hours) co-creating with experienced climate scientists, engineers and mature individuals.
. We are ever evolving and so are you. Making sure that we grow together and find everyone’s perfect spot at the table is our goal and offer for your personal and professional development.

What else should you know?
. We develop a New Work organization. Purpose, wholeness, & self-organization are the main pillars.
. Remote-first + regular in physical touchpoints: You can work from wherever you want, as long as it is reachable via train to Hamburg for the touchpoints. Whatever works for you, works for us.
. Regular touchpoints: we want to meet in person with the whole team every quarter. Once a year we plan to do a week of workcation incl. the offer to bring your family. These formats are mandatory for everyone at repath to build a strong team atmosphere and a fun-growth organization.
. Performance and collaboration methods: OKR´s, nvc, roles, Check-In´s & out´s, Lunch & Learn´s, Feedback and failure spaces and so much more.
. Flexible working hours: you want to work less than 20 hours? No problem, let´s discuss.
. We look for creators. We do not know everything yet, but the (re)path towards our purpose is the journey that matters most to us. We will figure it out together – Step by step.
. Not a 100% match – no problem: be brave & apply anyways if you believe you have what it takes.
. Application process: Make sure to include your CV (without picture) and  send through a voice file (max. 60 sec.) or motivation letter stating why you want to work with us.
Let’s do good and have some fun!
We can´t wait to find our first matching team members!

Ready to join us?  #Take the repath
Apply Now at purpose@repathnow.com

Who are we?
We are a young and innovative Climate Tech Start-Up based in Hamburg, Germany building the world’s first climate adaptation management platform by translating insights from climate science and know-how from climate adaptation into climate risk and adaptation recommendations.
We are looking for motivated, purpose and impact-driven individuals that contribute to our growth!

What responsibilities does the role have?
. You lead the climate data backend & related software development at repath
. You are responsible for and push the development of a software package architecture for automated processing of climate model ensemble data
. You are responsible for running, monitoring, reviewing & optimizing automated processing routines
. You collaborate closely with project teams, implement processing routines and extract-transform-load (ETL) features for automated applications
. You administer the technical and software infrastructure of the climate data backend
. You ensure robust data communication and build interface
. You organize datasets and metadata through programming interfaces (APIs) and open databases
. You have the possibility to engage in AI for climate sciences
. You are constantly looking for improvement and growth potential of repath
. You support in all the various tasks a start-up must deal with and become an entrepreneur yourself

What are we looking for?
. You are a software developer with 5+ years work experience with a scientific background in climate/earth system sciences
. You studied informatics, physics, meteorology, or related disciplines in natural/earth sciences
. You have proven experience in scientific software development with data-driven operations
. You have profound and proven experience in software engineering (e.g. deployment, data flows, packaging, debugging, optimization, testing, documentation)
. You are experienced in the programming language Python, the software version control git, Linux/Unix computer environments and computing clusters
. You have experience in the analysis and handling of climate model ensemble data and/or earth observations, and the NetCDF format is beneficial
. You know and feel at home in agile software development environments (e.g. Jira/Confluence)
. You are enthusiastic to work in and develop a juvenile software development setting
. You are a multitasker & problem solver with a strong analytic mind and a hands-on builder mentality
. You are driven about the ClimateTech Industry; specifically, about climate risks and adaptation to climate change and want to make a positive impact on our planet
. You are enthusiastic to be part of building up a purpose driven new work organization
. You are self-motivated with a strong sense of ownership, structured, a fast learner
. You enjoy growth businesses with unpredictable environments and are comfortable with change
. You are honest and challenge us with your open feedback to constantly develop us further
. You are a mature, reflected individual that is thriving for professional and personal growth

What do we offer?
. Become part of something bigger! Our Vision 2030 – repath is the leading SaaS platform for the necessary change of climate adaptation. We have achieved a major impact on sustainable growth and a more livable world with our purpose being our compass.
. Let´s talk about money: depending on working experience and qualifications we are offering a salary range of 50-65k gross per year for 35 hours.
. Have and be a real part of repath – Virtual Stock Option Program– we are searching for entrepreneurs. We do this together, so we share the successes. Take part in our upside potential.
. Further Benefits? Yes – 500€ of HO Set-Up, yearly Bahncard 2nd class & 1000€ development budget
. Do what you love and are best at, while creating real world impact within a collaborative, cross-functional, new work environment with flexible, self-responsible work(ing hours) co-creating with experienced climate scientists, engineers and mature individuals.
. We are ever evolving and so are you. Making sure that we grow together and find everyone’s perfect spot at the table is our goal and offer for your personal and professional development.

What else should you know?
. We develop a New Work organization. Purpose, wholeness, & self-organization are the main pillars.
. Remote-first + regular in physical touchpoints: You can work from wherever you want, as long as it is reachable via train to Hamburg for the touchpoints. Whatever works for you, works for us.
. Regular touchpoints: we want to meet in person with the whole team every quarter. Once a year we plan to do a week of workcation incl. the offer to bring your family. These formats are mandatory for everyone at repath to build a strong team atmosphere and a fun-growth organization.
. Performance and collaboration methods: OKR´s, nvc, roles, Check-In´s & out´s, Lunch & Learn´s, Feedback and failure spaces and so much more.
. Shorter days or weeks. Do you want to take the Friday off or work less every day? Your choice.
. Flexible working hours: you want to work less than 35 hours? No problem, let´s discuss.
. We look for creators. We do not know everything yet, but the (re)path towards our purpose is the journey that matters most to us. We will figure it out together – Step by step.
. Not a 100% match – no problem: be brave & apply anyways if you believe you have what it takes.
. Application process: Make sure to include your CV (without picture) and LinkedIn and send through a voice file (max. 60 sec.) or motivation letter stating why you want to work with us.
Let’s do good and have some fun!
We can´t wait to find our first matching team members!

Ready to join us? #Take the repath
Apply Now at purpose@repathnow.com

Who are we?
We are a young and innovative Climate Tech Start-Up based in Hamburg, Germany building the world’s first climate adaptation management platform by translating insights from climate science and know-how from climate adaptation into climate risk and adaptation recommendations.
We are looking for motivated, purpose and impact-driven individuals that contribute to our growth!

What responsibilities does the role have?
. You will take lead on major technical and architectural decisions for tech development from web backend to frontend, potentially developing into a leading role
. You lead the API development for the frontend and for external clients
. You work with the internal tech & product team as well as sub-contractors and are responsible to develop a stunning SaaS frontend
. You are responsible to bring our services to a cloud environment and ensure the scalability
. You create top-notch code and support junior team members to grow to a senior role
. You oversee the improvement of the existing data pipeline to cater for new features
. You are responsible to maintain and improve the CI/CD pipeline
. You are constantly looking for improvement and growth potential of repath
. You support in all the various tasks a start-up must deal with and become an entrepreneur yourself

What are we looking for?
. You have 6+ years work experience as a Full Stack developer
. You own a degree in Computer Science, Software Engineering, IT or another relevant field
. You are knowledgeable about modern web frontends (preferably vue.js)
. You have worked with microservice architecture and databases
. You have hands-on experience working with CI/CD systems (preferably Bitbucket)
. You have experience in cloud computing (preferably GCP)
. You have experience in building and operating a SaaS-solution (beneficial)
. You are comfortable in an agile and fast changing environment
. You have good communication skills and are able to take on responsibilities
. You are a multitasker & problem solver with a strong analytic mind and a hands-on builder mentality
. You are driven about the ClimateTech Industry; specifically, about climate risks and adaptation to climate change and want to make a positive impact on our planet
. You are enthusiastic to be part of building up a purpose driven new work organization
. You are self-motivated with a strong sense of ownership, structured, a fast learner
. You enjoy growth businesses with unpredictable environments and are comfortable with change
. You are honest and challenge us with your open feedback to constantly develop us further
. You are a mature, reflected individual that is thriving for professional and personal growth

What do we offer?
. Become part of something bigger! Our Vision 2030 – repath is the leading SaaS platform for the necessary change of climate adaptation. We have achieved a major impact on sustainable growth and a more livable world with our purpose being our compass.
. Let´s talk about money: depending on working experience and qualifications we are offering a salary range of 55-70k gross per year for 35 hours.
. Have and be a real part of repath – Virtual Stock Option Program– we are searching for entrepreneurs. We do this together, so we share the successes. Take part in our upside potential.
. Further Benefits? Yes – 500€ of HO Set-Up, yearly Bahncard 2nd class & 1000€ development budget
. Do what you love and are best at, while creating real world impact within a collaborative, cross-functional, new work environment with flexible, self-responsible work(ing hours) co-creating with experienced climate scientists, engineers and mature individuals.
. We are ever evolving and so are you. Making sure that we grow together and find everyone’s perfect spot at the table is our goal and offer for your personal and professional development.

What else should you know?
. We develop a New Work organization. Purpose, wholeness, & self-organization are the main pillars.
. Remote-first + regular physical touchpoints: You can work from wherever you want, as long as it is reachable via train to Hamburg for the touchpoints. Whatever works for you, works for us.
. Regular touchpoints: we want to meet in person with the whole team every quarter. Once a year we plan to do a week of workcation incl. the offer to bring your family. These formats are mandatory for everyone at repath to build a strong team atmosphere and a fun-growth organization.
. Performance and collaboration methods: OKR´s, nvc, roles, Check-In´s & out´s, Lunch & Learn´s, Feedback and failure spaces and so much more.
. Shorter days or weeks. Do you want to take the Friday off or work less every day? Your choice.
. Flexible working hours: you want to work less than 35 hours? No problem, let´s discuss.
. We look for creators. We do not know everything yet, but the (re)path towards our purpose is the journey that matters most to us. We will figure it out together – Step by step.
. Not a 100% match – no problem: be brave & apply anyways if you believe you have what it takes.
. Application process: Make sure to include your CV (without picture) and LinkedIn and send through a voice file (max. 60 sec.) or motivation letter stating why you want to work with us.
Let’s do good and have some fun!
We can´t wait to find our first matching team members!

Ready to join us?  #Take the repath
Apply Now at purpose@repathnow.com

We enable humanity to reach a sustainable climate-adapted future. For our planet.

Who are we?
We are a young and innovative Climate Tech Start-Up based in Hamburg, Germany building the world’s first climate adaptation management platform by translating insights from climate science and know-how from climate adaptation into climate risk and adaptation recommendations.
We are looking for motivated, purpose and impact-driven individuals that contribute to our growth!

What responsibilities does the role have?
. You support us to develop and improve the (product) strategy with your recommendations & ideas
. You help the team in the fundraising process, KPI’s reporting and shareholder communication
. You support our founders in strategic and operational topics, eg, preparation of analyzes and reports, preparation of customer, investor, team meetings
. You assist in the pilot project and stakeholder management for our global enterprise customers
. You develop a deep understanding of customer activities, problems and needs and translate them into user-centric product experiences with clear product benefits
.You improve existing or develop new processes to enable our team to work efficiently and innovatively
. You conduct user interviews, reflect on user experience, and manage the product development process, product roadmap, vision, and lifecycle
. You are responsible for market, competitor and customer research and understand user behavior
. You are constantly looking for improvement and growth potential of repath
. You support in all the various tasks a start-up must deal with and become an entrepreneur yourself

What are we looking for?
. Your background is our second priority, what matters most is your personal match to repath and the various topics that help repath and you grow
. You want to be part of building up a ClimateTech Start-Up from scratch to scaling globally
. Preferably you have a university degree in Business administration, International Business, Project Management, Technology management or related studies or experiences
. Preferably you have relevant work experience in start-ups, tech companies or consulting
. You are talented and enjoy project-, product-, customer success management with multiple stakeholders or know your natural talent in these areas
. You are a multitasker & problem solver with a strong analytic mind and a hands-on builder mentality
. You speak German as native language as well as strong communication skills in English
. You are driven about the ClimateTech Industry; specifically, about climate risks and adaptation to climate change and want to make a positive impact on our planet
. You are enthusiastic to be part of building up a purpose driven new work organization
. You are self-motivated with a strong sense of ownership, structured, a fast learner
. You enjoy growth businesses with unpredictable environments and are comfortable with change
. You are honest and challenge us with your open feedback to constantly develop us further
. You are a mature, reflected individual that is thriving for professional and personal growth

What do we offer?
. Become part of something bigger! Our Vision 2030 – repath is the leading SaaS platform for the necessary change of climate adaptation. We have achieved a major impact on sustainable growth and a more livable world with our purpose being our compass.
. Let’s talk about money: depending on working experience and qualifications we are offering a salary range of 30-45k gross per year for 35 hours.
. Have and be a real part of repath – Virtual Stock Option Program – we are searching for entrepreneurs. We do this together, so we share the successes. Take part in our upside potential.
. Further benefits?Yes – 500€ of HO Set-Up, yearly Bahncard 2nd class & 1000€ development budget
. Do what you love and are best at, while creating real world impact within a collaborative, cross-functional, new work environment with flexible, self-responsible work(ing hours) co-creating with experienced climate scientists, engineers and mature individuals.
. We are ever evolving and so are you. Making sure that we grow together and find everyone’s perfect spot at the table is our goal and offer for your personal and professional development.

What else should you know?
. We develop a new work organization. Purpose, wholeness, & self-organization are the main pillars.
. Remote-first + regular physical touchpoints: You can work from wherever you want, as long as it is reachable via train to Hamburg for the touchpoints. Whatever works for you, works for us.
. Regular touchpoints: we want to meet in person with the whole team every quarter. Once a year we plan to do a week of workcation including the offer to bring your family. These formats are mandatory for everyone at repath to build a strong team atmosphere and a fun-growth organization.
. Performance and collaboration methods: OKR’s, nvc, roles, check-ins & out’s, lunch & learn’s, feedback and failure spaces and so much more.
. Shorter days or weeks. Do you want to take the Friday off or work less every day? your choice
. Flexible working hours: you want to work less than 35 hours? No problem, let’s discuss.
. We look for creators. We do not know everything yet, but the (re)path towards our purpose is the journey that matters most to us. We will figure it out together – step by step.
. Not a 100% match – no problem: be brave & apply anyways if you believe you have what it takes.
. Application process: Make sure to include your CV (without picture) and send through a voice file (max. 60 sec.) or motivation letter stating why you want to work with us.

Let’s do good and have some fun!
We can’t wait to find our first matching team members!

Ready to join us? #Take the repath
Apply Now at purpose@repathnow.com